Frequently Asked Questions
Answers to common questions about our solutions.
How long does a typical project take?
From start to finish a build typically takes between 8 and 16 weeks in total. We start with Discovery and Strategy phases (1-2 weeks each) to understand your business goals and develop a comprehensive plan. The Implementation phase takes 6-12 weeks depending on complexity, followed by an optional continuous optimisation process. We maintain constant communication and iterative feedback throughout every step.
What's included in your packages?
Our Essential package includes flexible CMS, responsive design, technical SEO, basic training, and launch assistance. Professional adds advanced UI features, more customisation options, optional advanced features such as international markets. Our Custom solutions build off our existing options to include one off integrations, custom apps, returns portals, AI personalization, custom reports, and strategy consulting.
Do you recommend headless commerce for e-commerce sites?
Yes, we strongly recommend headless commerce for businesses seeking superior performance and customization. Unlike standard Shopify templates that come with limitations in layout options and content management, our headless approach leverages Shopify's powerful backend while building a custom frontend. This delivers lightning-fast page loads, better SEO rankings, complete creative control, and scalable architecture. It's ideal for brands that want to stand out and aren't constrained by template limitations.
Do you provide ongoing support after launch?
Yes, we offer comprehensive post-launch support in the form of options for maintenance and continuous improvements. This includes conversion optimisation, marketing automation, analytics, A/B testing, and continuous improvement based on data-driven insights. We focus on scaling your business and improving what we've built based on real performance data.
How do you ensure quality and what training do you provide?
Quality assurance is built into every phase of our process. We conduct design reviews, technical QA, and performance optimisation during implementation. All packages include basic training to help you manage your new website effectively, plus launch assistance to ensure a smooth go-live. Our higher-tier packages include ongoing maintenance, custom reports, and strategic consulting to help you maximize your investment long-term.
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Let's discuss your project and create a custom strategy that delivers results.